The MCITP: Enterprise Administrator certification validates your skills in supporting end users who run Microsoft Windows 7 in a corporate environment.
– 12 Months Online Access, Featuring OnDemand Instructor-Led Classroom Sessions with Full
Audio and Video Lectures
– Software Video Demonstrations
– Self-Assessment Module Review Quizzes
– Printable Courseware
– Certificate of Completion
Candidates for this exam support end users who run Microsoft Windows 7 in a corporate environment. They should have experience using applications that are included with the operating system, such as productivity applications used in a corporate environment and Microsoft Office applications.
Candidates should be able to resolve operating system issues by telephone, email, connecting to an end user’s system remotely, or by visiting an end user’s desktop. They should have a working knowledge of operating in an Active Directory domain environment.
Chapter 01 – Identifying Cause and Resolving Desktop Application Issues
Chapter 02 – Operating System Troubleshooting and Support
Chapter 03 – Networking with Windows 7
Chapter 04 – Configuring Security and Troubleshooting Issues
Chapter 05 – Supporting Mobile Users
Chapter 06 – Maintaining Hardware on Windows 7
Chapter 07 – Centralizing Configurations
Chapter 08 – User Login, Profiles and Access to Resources
Real Live Practice Labs