Description
This course provides IT leaders, practitioners, support staff and staff interfacing with the organisation’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL® Foundation Certificate Examination. The course is based on the ITIL® version 5 best practice value system featured in the latest 2026 guidelines.
The 2-day ITIL® 5 Foundation course is ideally suited for anyone who already has experience with ITIL® and wishes to obtain the certification through this shorter route. For more in‑depth learning, and for participants without any ITIL® experience, we recommend the 3‑day ITIL® 5 Foundation course. ITIL® 5 Foundation Certificate in IT Service Management is a pre-requisite for other ITIL® 5 qualifications.
The courseware and exam are currently only available in English.
The ITIL courses on this page are offered by Global Knowledge ATO of PeopleCert. ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Voor wie:
This course is aimed at all levels of IT professional and those involved in designing, building, delivering and managing modern digital products and services.
Course outcome:
– understand the key concepts of digital product and service management
– understand service relationships
– understand the ITIL Four Dimensions of Product and Service Management
– understand the ITIL Value System (ITIL VS)
– understand how the ITIL Guiding Principles can help an organization adopt and adapt service management
– understand the ITIL Product and Service Lifecycle Model and the value chain activities
– understand ITIL Management Practices
– understand the benefits of value stream mapping and management
– understand how AI affects ITIL, what is AI Governance, and how ITIL interacts with other frameworks (PRINCE2® and DevOps)
Inhoud:
Module 1 Key ITIL terms and definitions
Module 2 The ITIL Four Dimensions of Product and Service Management
Module 3 The ITIL Product and Service Lifecycle
Module 4 The ITIL Value System
Module 5 Value stream identification, mapping, and management
Module 6 ITIL and AI
Module 7 ITIL and other frameworks
Examen
ITIL 5 Foundation – exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.
Datum:
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Bij bestelling kunt u de gewenste trainingsdata invullen in het notitieveld.
Kalender ITIL5 Foundation 2026
Duur: 2 dagen
Deze training is ook beschikbaar als:
– Maatwerktraining, neem hiervoor contact op met een van onze opleidingsadviseurs.
