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    MB-230 | Dynamics 365 for customer engagement for customer service

    € 2.095,00

    SKU: MS-MB-230 Categories: Alle Trainingen Certificeringen, Alle Trainingen Systeembeheer, Alle Trainingen Vendor, Functional Consultant, Jobe Role - MS, Microsoft, Microsoft Dynamics 365 Tags: Customer Service, Dynamics 365, Functional Consultant, Intermediate, Klassikaal, MB-230, Microsoft, Microsoft 365, Microsoft Dynamics 365, Role-based
    • Description

    Description

    Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up time to dedicate where a greater impact can be made, directly with customers.

    Our team of globally recognized experts take students step by step, from creating cases, to interacting with customers, to resolving those cases. Once those cases are resolved, students will learn from data analysis the key details to help resolve similar cases faster or avoid new issues altogether.

    Voorkennis
    This course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role and have completed one of the Microsoft 365 work load administrator certification paths.

    Voor wie:
    A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out-of-the-box capabilities, codeless extensibility, application, and service integrations.

    Doelstellingen:
    – Install and configure the customer service app
    – Identify common customer service scenarios
    – Complete a case resolution process
    – Analyze customer service data
    – Automate case management record processing
    – Create and use knowledge articles
    – Create and use entitlements and service level agreements

    Inhoud:
    Module 1: Customer Service Overview
    Module 2: Case Management
    Module 3: Service Level Agreements and Entitlements
    Module 4: Knowledge Management

    Exclusief examen:
    MB-230 Microsoft Dynamics 365 Customer Service

    DutchTrain is een officieel geaccrediteerd Test Center voor Pearson Vue Test, Prometric, Kryterion, Castle Worldwide, Certiport & PSI. U bent bij ons van harte welkom voor examens welke via deze Test Centers beschikbaar zijn. Examens kunnen elke dag, binnen kantooruren, worden afgenomen.

    Datum:
    Wanneer u op onderstaande link klikt zult u de beschikbare data te zien krijgen.
    Bij bestelling kunt u de gewenste trainingsdata invullen in het notitieveld.

    Kalender Dynamics 365 for customer engagement for customer service – MB-230 2025

    Duur:
    4 dagen

    Deze training is ook beschikbaar als:
    – Maatwerktraining, neem hiervoor contact op met een van onze opleidingsadviseurs.

    Voor veelgestelde vragen tijdens het bestelproces, bekijk onze F.A.Q. pagina.

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