Description
This course teaches learners how to configure and operate an intelligent contact center using Microsoft contact center capabilities and integrated AI features. Learners focus on deploying and configuring contact center environments, including embedded and standalone modes, connecting data sources and third‑party Contact Center as a Service (CCaaS) solutions, and enabling Copilot and agent capabilities that enhance the customer and agent experience. The course emphasizes understanding how channels, users, and security settings work together to support scalable and efficient customer engagement.
Voor wie:
This course is intended for implementation professionals who are responsible for designing, configuring, and deploying contact center solutions and want to deepen their skills at the intermediate level. It is designed for learners who already understand basic contact center concepts and are ready to learn how to configure channels, users, security, work distribution, routing strategies, and AI‑assisted capabilities in real-world implementations. Learners use this course to build confidence in configuring scalable, intelligent contact center solutions that support agent productivity, customer engagement, and supervisor oversight across voice and digital channels.
Inhoud:
– Implement an AI-powered contact center with Dynamics 365
– Configure channels in Dynamics 365 Contact Center
– Empower customer service representatives in Dynamics 365 Contact Center
– Monitor and optimize Dynamics 365 Contact Center with AI-driven insights
Exclusief examen:
AB-250 | Transforming Contact Center Experiences with AI in Dynamics 365
DutchTrain is een officieel geaccrediteerd Test Center voor Pearson Vue Test, Prometric, Kryterion, Castle Worldwide, Certiport & PSI. U bent bij ons van harte welkom voor examens welke via deze Test Centers beschikbaar zijn. Examens kunnen elke dag, binnen kantooruren, worden afgenomen.
Datum:
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Kalender Transform contact center experiences with AI in Dynamics 365 – AB-250 2026
Kalender Transform contact center experiences with AI in Dynamics 365 – AB-250 2027
Duur:
3 dagen
Deze training is ook beschikbaar als:
– Maatwerktraining, neem hiervoor contact op met een van onze opleidingsadviseurs.
Voor veelgestelde vragen tijdens het bestelproces, bekijk onze F.A.Q. pagina.
