Description
Exam MB-280 | Microsoft Dynamics 365 Customer Experience Analyst
This exam measures your ability to accomplish the following technical tasks: implement Dynamics 365 Sales; configure and customize Dataverse and model-driven apps; implement the Dynamics 365 App for Outlook; implement security and customizations in Dynamics 365 Sales; demonstrate Dynamics 365 Customer Insights capabilities; and extend and enhance Dynamics 365 Sales capabilities.
Voor wie:
As a candidate for this exam, you’re a Microsoft Dynamics 365 customer experience analyst who has:
– Participated in or plans to participate in Dynamics 365 Sales implementations.
– An understanding of an organization’s sales process.
– An understanding of the seller’s perspective (user experience).
– The ability to demonstrate Dynamics 365 Customer Insights – Data and Customer Insights – Journeys capabilities.
You’re responsible for configuring, customizing, and expanding the functionality of Dynamics 365 Sales to create business solutions that support, automate, and accelerate the company’s sales process. You use your knowledge of customer experience capabilities in Dynamics 365 Sales and Microsoft Power Platform to inform the following design and implementation tasks:
– Configure Dynamics 365 Sales standard and premium features.
– Implement collaboration features.
– Configure the security model.
– Perform Dynamics 365 Sales customizations.
– Extend Dynamics 365 Sales with Microsoft Power Platform.
– Deploy the Dynamics 365 App for Outlook.
